Turning data into insights

A revolution is under way in business and government. Digital technologies are promising to transform businesses and government departments into agile, dynamic, customer-focused organisations. Yet according to Deloitte’s Tech Trends 2016: Innovating in the digital age, few organisations properly recognise the core role that data plays in digital transformation. Most organisations are “failing to invest in the dedicated talent, platforms...

Five future Fintech trends to watch

It’s an exciting time to be active in the Fintech sector. As digital technologies grow and the landscape continues to evolve, a wide range of opportunities has emerged. It’s clear that Fintech is taking a multipronged approach to the future of financial inclusion. With the industry set to move in a number of different directions,...

How Leaders Can Mitigate Insider Threats

Insider threats are one of the greatest security challenges facing businesses today. But while most companies are aware of them, the vast majority fail to prepare adequately. This is partly due to a failure to fully define insider threats, as well as a lack of tools that enable businesses to respond to the challenge. But...

Why CIOs should care about the customer experience

Today’s savvy CIOs are at the centre of the digital transformation. With boots on the ground, they lead the charge toward change—and that’s bringing them closer to the customer than ever before. Managing the customer experience (CX) is crucial to business success. Once a function of marketing and customer service alone, CIOs must now take...