How Chatbots in the Retail Industry are Transforming the Buying Process

Chatbots are becoming increasingly popular in day-to-day life, and many forward-looking industries have already adopted them to streamline and automate their operations. From China to India and Japan, chatbots are gaining popularity and positive response from businesses and consumers. In the retail industry, chatbots have become the next big thing. They are transforming the shopping...

Web-conferencing Innovations Pave the Way for Richer Customer Collaboration

Innovative underdog technologies have risen to the occasion numerous times. When information needed to be shared between team members in real-time, along came Slack and Dropbox. When emergency services needed better ways to locate people in trouble, along came emergency beacons that synced with GPS. Now, as face-to-face collaboration becomes increasingly relevant regardless of your...

Disruption and the concept of a technology “Middle Future”

We talk about disruption all of the time, but the major disruption that needs to happen is a reduction in attention, complexity and distance that often comes from disruptive technology. This does not mean less technology, it means less intrusive technology. However, a lot of our futures are created as glossy images of new utopias...

What Killed Blockbuster, Taxis, Retailers and Hotels is not what you expected

Perhaps you’ve seen an image gone viral, in any of its countless incarnations, circling the tech internet and social media. In its various versions, it reads something like this:      Netflix did not kill Blockbuster. They did it to themselves, with their ridiculous late payment fees.      Uber did not kill the taxi...

3 Effective Solutions That Allow You to Stop Worrying About Employee Identity Security

Keeping your business safe requires much more than simply locking the doors at night and putting cameras in the parking lot. Today, criminals make more money attacking you through computers than they do breaking into cars and offices. With the right malware, they can steal customer information, company secrets, or logins to access your system...

Out-of-the-box Ways to Connect With Your Customers

Your customers today are exposed to more and more emails, social media posts, and advertisements than ever before. The American Marketing Association (AMA) reports that consumers are tuning out traditional advertising. In this crowded and competitive environment, you need to find creative ways to attract and retain the attention of your audience. Barraging them with...