Your customers today are exposed to more and more emails, social media posts, and advertisements than ever before. The American Marketing Association (AMA) reports that consumers are tuning out traditional advertising. In this crowded and competitive environment, you need to find creative ways to attract and retain the attention of your audience. Barraging them with...
The financial services industry is facing stricter regulations than ever before. As the ability to collect and harness the power of data grows, so will compliance requirements from regulatory bodies. While this keeps businesses and their customers safe, it is a considerable burden for any organisation to stay comprehensively compliant. This is where regtech, or...
Every time I lead a research study to learn how companies are (and aren’t) succeeding in digital transformation and innovation, corporate culture is consistently cited as the leading inhibitor in both cases. Said another way, corporate culture is to blame for the lack of innovation and change. Yet, most of the time, executives will actually...
What’s the future of business, industries, jobs, markets, technology? The answer is, “it’s up to you.” See, it’s a choice. The future is inevitable, and it is disruptive. We either choose to see it for its possibilities and the role we play in defining it or we let it happen to us and we go...
In an age where the digital elements of organisational strategy development seem preeminent, it comes as something of a surprise to learn that the best digital strategies – those that help an organisation win – still have a clear focus on people. It’s a fundamental truth of any strategy that success is marked by meeting...
While many companies are still struggling to catch up with the new and overwhelmingly digital reality of modern business, digital professionals from accountants to graphic designers have quickly adapted to the fact that their work can be done from literally anywhere with a strong internet connection. Without a doubt, the trend toward working remotely and...
After more than 20 years in business, I’ve come to realise that the communication of strategy is of equal importance to the development of strategy. Yet leaders think nothing of spending six months developing a strategy, only to be surprised when our management teams and employees fail to understand it when we devote as little as six minutes to...
There’s no question that thanks to technology and globalisation, customers expect more from businesses than ever before. The organisations that survive and thrive will be the ones which recognise this, harness every aspect of customer data they can gather, use it to understand exactly what their customers want, and reorient every step of their operations...
In this, the second of three interviews with global influencer, researcher and tech evangelist Ray Wang, he talks about the dangers of driving with your eyes closed when preparing for the new service economy. Tech.Rev: First, with AI on everyone’s lips it seems, let us test where AI might play in future services...
In early January 2018, the technology world arrived at the desert city of Las Vegas, Nevada. This of course was the location of the annual CES event, now evolved from its origins as a consumer electronics show to something considerably larger! As with everyone else, Lenovo was there to launch new products, and brief the market, media and...
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